Refund Policy

Last updated: January 2025 · Effective for all orders placed on address-update.com

Our Commitment

At AddressUpdate.com, we are committed to providing a service that truly delivers value for every customer. We understand that moving is stressful, and we want you to feel completely confident when placing your order. That's why we back every order with our unconditional 30-day money-back guarantee.

Refund Eligibility

You are eligible for a full refund under the following conditions:

• Your refund request is submitted within 30 calendar days of your original order date
• The request is made by the account holder associated with the order
• No reason or explanation is required — we honor all requests within the 30-day window

How to Request a Refund

To request a refund, contact us using any of the following methods:

• Phone: Call 1-877-359-3693 (Mon–Fri, 8am–6pm CST)
• Email: Send a message to Support@address-update.com with your order number
• Contact Form: Use the form at address-update.com/contact

Please include your order number (format: AU-XXXXXXX-XX) and the email address associated with your order to expedite processing.

Refund Processing Time

Once we approve and initiate your refund:

• The refund is processed to your original payment method within 2–3 business days
• The credit typically appears on your bank statement within 5–10 business days
• Some financial institutions may take up to 2 billing cycles to reflect the credit

We will send you an email confirmation when your refund has been initiated.

Partial Refunds

All refunds under our 30-day guarantee are for the full $49.90 service fee. We do not issue partial refunds.

After 30 Days

After the 30-day refund window has passed, refunds are generally not available. However, if you believe there was a service error, a billing mistake, or other exceptional circumstance, please contact us and we will review your situation on a case-by-case basis. We always aim to do right by our customers.

Cancellations

If you wish to cancel your order before processing has begun, contact us immediately. If we have not yet started working on your order, we will void the charge rather than process a refund, which will appear faster on your statement.

If processing has already begun, we will stop work and issue a full refund under our 30-day guarantee.

Questions?

If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help and want to ensure you're completely satisfied.