We stand behind our service with a 30-day no-questions-asked guarantee.
If you're unsatisfied for any reason within 30 days of your order, we'll issue a full refund.
At AddressUpdate.com, we are committed to providing a service that truly delivers value for every customer. We understand that moving is stressful, and we want you to feel completely confident when placing your order. That's why we back every order with our unconditional 30-day money-back guarantee.
You are eligible for a full refund under the following conditions:
To request a refund, contact us using any of the following methods:
Please include your order number (format: AU-XXXXXXX-XX) and the email address associated with your order to expedite processing.
Once we approve and initiate your refund:
We will send you an email confirmation when your refund has been initiated.
All refunds under our 30-day guarantee are for the full $49.90 service fee. We do not issue partial refunds.
After the 30-day refund window has passed, refunds are generally not available. However, if you believe there was a service error, a billing mistake, or other exceptional circumstance, please contact us and we will review your situation on a case-by-case basis. We always aim to do right by our customers.
If you wish to cancel your order before processing has begun, contact us immediately. If we have not yet started working on your order, we will void the charge rather than process a refund, which will appear faster on your statement.
If processing has already begun, we will stop work and issue a full refund under our 30-day guarantee.
If you have any questions about our refund policy, please don't hesitate to contact us. We're here to help and want to ensure you're completely satisfied.