Privacy Policy

Last updated: January 2025 · This policy applies to address-update.com

1. Information We Collect

Information You Provide

When you use our service, we collect information you provide directly to us, including:

• Full name, email address, and phone number
• Current (old) address and new address
• Move date and forwarding preferences
• Selected companies for notification
• Account credentials (password stored in hashed format — we never store plaintext passwords)

Payment Information

Payment processing is handled by NMI (Network Merchants Inc.), a PCI DSS-compliant payment gateway. We use NMI's Collect.js hosted field technology, which means your raw card number, CVV, and full payment credentials are tokenized client-side and never transmitted to or stored on our servers. We retain only a payment transaction reference ID.

Automatically Collected Information

When you visit our website, we may automatically collect standard technical information including IP address, browser type, operating system, referring URLs, and pages visited. This information is used for security monitoring and to improve our service.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your change of address order
• File your official USPS change of address on your behalf
• Notify the companies you select of your new address
• Send you order confirmations, status updates, and service-related communications
• Provide customer support
• Maintain and improve our service
• Detect and prevent fraud and security issues
• Comply with legal obligations

We do not use your personal information for marketing to third parties, advertising profiling, or any purpose unrelated to fulfilling your service request.

3. Information Sharing

We share your personal information only in the following limited circumstances:

• Service fulfillment: We share your new address with the companies you select, solely for the purpose of updating your address in their records.
• Payment processor: NMI processes payment transactions on our behalf.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business transfers: In the event of a merger or acquisition, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We never sell your personal information to third parties. We never share your data with advertisers or data brokers.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• 256-bit SSL/TLS encryption for all data transmissions
• Passwords stored using bcrypt hashing — never in plaintext
• Access to personal data restricted to authorized personnel only
• Regular security reviews and monitoring
• Secure server infrastructure with restricted physical and network access

While we take every reasonable precaution, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies

We use essential cookies necessary for the website to function (session management, security tokens) and analytics cookies to understand how visitors use our site. We do not use third-party advertising cookies. You may disable cookies through your browser settings, though this may affect site functionality.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data, subject to our legal obligations
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at Support@address-update.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our service and fulfill legal obligations — typically 3 years after your last order. You may request earlier deletion by contacting our support team. Payment transaction records are retained as required by financial regulations.

8. Children's Privacy

Our service is not directed to children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify you by email (if you have an account) and update the "Last updated" date above. Continued use of our service after changes constitutes your acceptance of the updated policy.

10. Contact Us

For privacy-related questions or to exercise your data rights:

• Email: Support@address-update.com
• Phone: 1-877-359-3693
• Form: address-update.com/contact